Tuesday, March 15, 2011

Hospital Smartphone Messaging

Amcom has a new white paper titled: Industry Survey Results on Smartphone Trends
Amcom Software surveyed more than 300 healthcare organizations about the use of smartphones. Survey participants were from hospitals of all sizes across the United States and included clinical leadership, IT, telecommunications, and call center supervisor titles. The survey was conducted to better understand the healthcare industry and how mobile devices are making an impact. In this document, you will find a summary of the results from the survey.
You can access the white paper here (registration required)

Here some additional information about Amcom and their smartphone solution called Amcom Mobile Connect:

Device Consolidation with Smartphone Messaging

Mobile Device Madness 

Today’s smartphones and other mobile devices have brought with them new possibilities, but also new challenges in healthcare. Physicians, nurses, and administrators often carry several devices at all times. A BlackBerry®, iPhone®, Android® or Cisco® phone, often alongside one or more pagers—it’s become cumbersome for staff members and IT teams alike. Likewise, the need for two-way communications and delivery confirmations has become increasingly important to ensure efficiency and patient safety.

The time has come to leverage smartphones for everything from code calls and consult requests to personal communications. Amcom Mobile Connect™ makes this possible.

Key Features of Amcom Mobile Connect

* Messages can be sent using the Web portal or Amcom/third-party applications for operator consoles, Web directories and other solutions
* The Amcom Mobile Connect application on your BlackBerry, iPhone, Android, or Cisco phone separates critical messages from less important emails and SMS messages
* Full communications visibility and traceability with audit trail that logs time/date stamp along with all messages sent and received, including read receipts
* Active acknowledgement of message and free-form text response

The Importance of Two-Way Messaging

Hospitals today know the importance of providing users with the ability to respond to a message either with a predefined set of answers or free-form text.These features not only enable users to respond quickly with their availability, but they also provide important information and instruction. With two-way messaging, administrators can also define critical escalation points based on users’ replies, ensuring proper response.
Audit Trail and Full Traceability for Closed-Loop Communications

When a message first arrives, a delivery receipt is sent back to the sender, and a read receipt will be returned once that message has been opened. A read receipt only signifies that a message has been opened, so message recipients have the ability to actively acknowledge the message, which is then also transmitted back to the sender. In addition to acknowledgement, users can respond to a message using free-form text, which is kept with the original message in system log files for continuity purposes.

Administrators also require a full audit trail, including the ability to run reports on the timing of message delivery and how quickly read receipts were returned from each user’s smartphone. This ensures messages are read in a timely fashion and eliminates complaints from users that they didn’t receive a message. This feature can also be very important for legal and management teams.

Amcom Software, a subsidiary of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Amcom Software’s unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company’s products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership.

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