Thursday, September 17, 2009

TouchPro2 won't turn on? Use the right power button.

I've read about this problem. The HTC Touch Pro2 freezes up, and then it won't turn on. I can hit the "reset" button with the stylus and nothing happens. I can remove the battery and put it back in and nothing happens.

Well, after playing around with the phone a bit, I realized this about the Verizon version of the Touch Pro2 (I'm not sure if this also applies to other versions, but I'm inclined to think that it probably applies to the Sprint version since they are both CDMA):
  • The power button is actually the red button on the lower right corner of the device. Holding this button will turn the phone on and off.
  • Most people may think that the power button is at the top of the device. Pushing that button won't do anything if your device freezes up.
  • What I don't get is why the device doesn't start if I press the "reset" button with the stylus. In all my other smartphones and PDAs, that button would trigger a reboot. Not so with the Touch Pro2. That reset button only works if the phone is on. (sounds a bit strange, doesn't it?)
  • By holding the red power button, you can power off the phone. Once you do that, the reset button won't do anything. The button at the top of the device also won't do anything.
So, after a bit of confusion, I discovered that the Touch Pro2 has two different "power" buttons so you have to know which one actually turns the phone on.


  1. Thank you, thank you, thank you! I went through 7 Touch Pro 1's with various failures and was so excited with my TP2. But I am a heavy user and when I tried changing batteries the device would not restart, reset or even hard reset afterwards. Was about to take it back today for exchange when I finally found your note. I had no idea the end button was the power button. I am a smartphone nut so it is rare I am stumped but the manual, xda, etc. were no help. Thanks so much Doc. Steve Cousins, Arkansas.

  2. river-wind4:08 PM

    thank you thank you thank you+1. I was just starting to freak out, calculating what I had backed up recently and what I hadn't yet.

    You saved me lots of unneeded headaches.